FREQUENTLY ASKED QUESTIONS

 

HOW SHOULD I PLACE MY RESERVATIONS?
You may book any and all of our services online simply by clicking on the “Book” button and filling out the easy reservation form.
All services that are requested by any means (fax or online) will be confirmed to our clients by email. It is your responsibility to review these emails for accuracy of the detailed information. We cannot be held responsible for not reviewing your order.
Bookings over the phone are not accepted, a reservation form must be completed and forwarded. Once we have received, we will forward an e-mail confirmation within 8 hours.
Please place your reservations with Civitavecchia shuttle service, if you are in total agreement with the rates listed or quoted for the services requested..
The info requested is:

  • First and Last Name
  • Home phone
  • Cell phone in Italy
  • Home address
  • E-mail address
  • Credit card number (only to secure your reservation)
  • Expiration date (only to secure your reservation)
  • Security code number (only to secure your reservation)
  • Name on the card (only to secure your reservation)

THERE ARE MANY CAR SERVICES ONLINE, CAN THEY BE TRUSTED?
In the last 10 years there has been an incredible increase of limo services. In reality most of these so called companies are one man bands with one vehicle, a cell phone and a laptop under their car seats to check their e-mails. Most of them may speak very basic English or not at all. Some of these companies set up more than one website with different names and normally with the same rates but they all lead to the same person. They normally have no feed back on TripAdvisor that you can check.

Almost all of them have put up a website advertising an unexisting fleet with their services and rates. If they receive a booking that they cannot service they simply pass it on to another driver like themselves if available that also have one vehicle.
Can I trust them? Our advice would be to book with a reliable limo company. They should have local phone numbers (should you need to call for any reason) that you can call and speak in English to the person that answers.
Booking and giving your personal information on just any website could be very risky and you may not find anyone when you arrive! You SHOULD know who and where they are and how to call them in case of need. We are one of the few structures in Rome that uses a web site protected by SSL encrypted connection.

WILL MY CREDIT CARD BE CHARGED?
We DO NOT CHARGE CREDIT CARDS, the information requested is only to secure your reservations, payment is to be made directly to your driver after being completed the services unless you prefer to pay by writing that you would like to pay with your Credit Card in the “Additional Requests” box when placing your reservation.
We will honour your reservation by servicing your service request in a professional manner and you will honour the agreement made with our company.
For your tranquility and peace of mind please note that our company does not retain your credit card information, therefore, to book future services a new reservation form must be completed. You will receive our confirmation.
Once booked and confirmed we WILL CHARGE your credit card only for “No Shows”, for not cancelling in due time, for leaving your pick up location with a different or wrong driver, for leaving the pick up point without calling Customer Care to help locate your driver. We DO NOT ACCEPT credit card payments after your arrival but you may authorize us to charge your card when placing your reservation in the “Additional Requests” box.
IF YOU WOULD LIKE TO PAY WITH YOUR CREDIT CARD (VISA OR MASTERCARD ONLY) SIMPLY REQUEST US TO CHARGE IT IN THEADDITIONAL REQUESTS BOX WHEN FILLING OUT THE RESERVATION FORM (Example: I AUTHORIZE CIVITAVECCHIA SHUTTLE SERVICE TO CHARGE MY CREDIT CARD FOR 00 EUROS + COMMISSION). WE WILL ADD 5% TO THE TOTAL FOR CREDIT CARD COMMISSION.

All payments are to be made with:

  • Euro currency cash
  • USD’s at the rate of the day plus bank commissions.
  • Authorizing Civitavecchia Shuttle Service to charge your credit card in the “Additional Requests” box when booking your service on the Reservation Form.

HOW CAN I CANCEL OR CHANGE MY RESERVATION?
Cancellations and/or modifications of booked reservations are possible only by e-mail. We DO NOT accept changes by phone from anyone. Once we receive your e-mail request we will acknowledge the cancellation and/or modification.

Once we have received this information along with the services requested we will process and confirm your reservations normally within 8 hours.

Cancellation and/or modifications of booked reservations are possible only by e-mail and it has to be done 48hrs prior to the service requested.


WHERE WILL I FIND MY DRIVER AT THE AIRPORT ?
Once you have collected your luggage and cleared customs you will enter the main hall. To avoid the confusion of all the signs that limo drivers will have scattered all over the main hall, we ask our clients to turn left and go 50 feet to the left to the Meeting Point Sign. Your driver/escort will be waiting in that area holding our sign with your name.
Normally due to the slow luggage return service at the Rome airport you should be out between 45 to 60 minutes after actual landing time. If you do not locate your driver please call us +39 3200664420 or our office at 06.66150345 immediately to help you locate your driver. Your driver/escort will meet you at the “Meeting Point” sign area. DO NOT EXIT THE AIRPORT and always check that you have the right driver.
Rome office: +39 0666150345 Fax: +39 0666150345
Emergency: +39 3200664420(Aldo) or 3401764737 (Antony)
If it is taking you more time than necessary to come out due to luggage return delays or reporting lost luggage, either call us from a nearby phone to our office number to advise or ask the customs police officer to let you come out for just a moment to advise your driver that you are reporting lost luggage and will need more time.
If you do not exit into the main hall or you do not locate your driver please call our office and we will help locate your driver. If you have given us a phone number we may make attempts to call you, but you should call us. After these attempts, and after 1 hour after landing time, we do not receive your phone call or message to advise that you have arrived, our driver will leave the pick up location. If you contact us after this time you will have to wait for another car to be available for your transportation. If you do not contact us a “No Show” charge will be made with waiting time which is 25 Euros p/hour for a sedan, 30 Euros p/hour for a Mini Van and 35 Euros p/hour for a Mini Bus..
Please remember that the drivers or escorts are not allowed in the baggage claim area.
If you miss your flight or if it was cancelled please advise as soon as possible with your new flight info.
If you are departing from a HOTEL your driver will page and wait for you directly in the hotel lobby.

  • HOW FAR IS IT FROM THE FIUMICINO AIRPORT OR CENTRAL ROME TO. . . ?
  • Downtown Rome 45 – 60 min.
  • Civitavecchia Port 60 – 75 min.

WHAT IF MY FLIGHT ARRIVES EARLIER? WILL I FIND MY DRIVER?
Our driver will track your flight but at times you may have to wait a little until your driver arrives. In that case simply advise us that you have arrived and you can take seats at the Coffee Shop directly behind the Meeting Point and enjoy an Italian Cappuccino and/or Italian Pastry while waiting. Our driver will come there to meet you. You may call us to inform us.

WHAT IF MY FLIGHT IS DELAYED, WILL I FIND MY DRIVER?
Of course you will, because your driver will track your flight. Our driver may have to leave for another service. We will do our best to provide you with another vehicle hoping to have you wait the least possible time. In the meantime you could take seats at the Coffee Shop which is directly behind the Meeting Point and enjoy an original Italian Cappuccino and/or Italian Pastry.

AT WHAT TIME SHOULD I BOOK MY CIVITAVECCHIA PORT TRANSFERS?
Although we understand many cruisers are eager to get on board as early as possible, if you arrive too early you will find yourself waiting with hundreds of other passengers in a hot tent for the ship to open for boarding, and finding yourself waiting in long lines to go through security machines. Normally ships sets sail between 5 pm and 7 pm. Check with your cruise line when your ship leaves port and book your transfer accordingly.
Pick up for shared shuttle transfers from the Civitavecchia port are at 7.00 and 9.30 am. Our driver can wait for a maximum of 15 minutes after your scheduled pick up time. Book your exit with the cruise line accordingly. We cannot be held responsible if the cruise line does not let you off at the right time, this issue should be taken up with the cruise line. If you do not locate your driver at the ship’s exit 15 minutes after your scheduled pick up time, he must leave with the other passengers. Call Customer Service and we will try to place you on a different shuttle if available, if not you should find your own means of transportation. Your credit card WILL be charged for a “No Show”.

HOW DO I KNOW IF IT’S YOUR DRIVER ?
Once you have located your driver with a Civitavecchia Shuttle Service sign with your name, you can please CONFIRM that he is REALLY your driver. If he does NOT KNOW your destination or rate he is NOT OUR DRIVER, he has most likely copied your name from our sign board. Leaving with a wrong or different driver will cause a “No Show” charge to be applied. Please BEWARE of phony drivers at airports and ports. In doubt call Customer.

ARE THE RATES PER PERSON OR PER VEHICLE?
Our rates for shared shuttle services are per first couple € 75,00, 3 persons € 90,00, 4 persons € 110,00, 5 persons € 130,00, 6 persons € 145,00 and 7 persons € 160,00 and NOT for vehicle.
Payments are accepted only in cash with Euro currency or with Credit Card on request.

SHOULD I CARRY A CELL PHONE WHEN COMING?
When and if possible we suggest anyone visiting Italy to bring a cellular phone as payphones are practically inexistent and not many people speak English. It could come in handy to advise of your situation not to mention incoming calls you can receive. Check with your local provider for information.

WILL YOUR DRIVER USE HIS CELLULAR PHONE WHEN DRIVING?
During your transfer our driver may have to make or receive brief phone calls exclusively regarding his services. It’s part of our job so please bear with us.

ARE THE VEHICLES SMOKE FREE?
Our vehicles are all smoke free and to be found clean and fresh for our clients during the entire work day. We do not allow smoking or eating inside our vehicles. If you absolutely must make a quick stop for one of these reasons please advise your driver if it is possible.

WILL OUR DRIVER RESPECT THE SPEED LIMITS:
Of course he will, our drivers will always respect the speed limits because points will be taken off his driver’s license for speeding if he is stopped. If you feel that you are uncomfortable with your driver’s speed simply ask him to slow down and please let us know without any hesitation.

WILL WE BE CHARGED IF OUR SHIP DOES NOT DOCK AT SCHEDULED TIME?
Of course not, but if the ship does come in late your driver will wait for you and will perform your programmed transfer.

ARE TIPS INCLUDED ? IF NOT WHAT IS CUSTOMARY?
We do not include gratuities in our service rates. Although many American Limo companies include a 20% tip on their invoice we prefer to leave this up to you and our driver will surely appreciate having done a good job for you. Normally, a 10% tip is customary if his service was appreciated.